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Here are the types of Accessible Performances we provide at The House.

Open Captioned Performances are a service for people who have any level of hearing loss (but don’t necessarily use sign language); open captioning features a screen with the text display of the words and sounds heard during a play.

Touch Tours are tactile explorations of scenic, costume, and property design, led by the audience services staff. Touch Tours typically take place prior to the Audio Described performance.

Audio Described Performances are for patrons who are blind or have low vision; patrons can listen to trained audio describers give live, verbal descriptions of actions, costumes, scenery, and other visual elements of a performance over headphones.

Relaxed/Sensory-friendly Performances welcome everyone to attend the production in a safe, non-judgmental space. Stage lights and sounds are dimmed, and house lights are dimmed but remain on.  Guests can come and go from the audience as needed - we’ll provide quiet spaces in the lobby. We aim to ease the experience for those with sensory sensitivities, very young children, and anyone who would benefit from more leeway as an audience member. Before the show, the stage, lobby, puppets, and actors will be available to help everyone get acclimated.



The House offers pre-scheduled services on the dates listed below. If you require assistance outside of what is listed here, please reach us at or call the box office at 773-769-3832. 

  • Friday, Sept. 28, 2018: BOREALIS Open Captioned performance (8pm)

  • Sunday, Sept. 30, 2018: BOREALIS Touch Tour (6pm) & Audio Described performance (7pm)

  • Saturday, Oct. 13, 2018: THE MAGIC PARLOUR Open Captioned performance (4:30pm)

  • Sunday, Dec. 2, 2018: THE NUTCRACKER Relaxed/Sensory-Friendly performance (3pm)

  • Friday, Dec. 7, 2018: THE NUTCRACKER Open Captioned performance (7:30pm)

  • Saturday, Dec. 15, 2018: THE NUTCRACKER Touch Tour (2pm) & Audio Described performance (3pm)

  • Friday, May 3, 2019: PINOCCHIO Open Captioned performance (8pm)

  • Sunday, May 5, 2019: PINOCCHIO Touch Tour (2pm) followed by our Relaxed/Sensory-Friendly and Audio Described performance (3pm)

Large Print Programs
Large print programs for those with low vision are available for all performances. Ask at the box office when you pick up your tickets to check one out!


A note on the intimacy of our spaces -
While don't have assisted listening devices on hand at either venue, we do seat everyone with in 5 rows of the stage at both of our venues. We are happy to hold front row seats for those with any level of hearing loss at your request. Email to make the arrangement.



At the Chopin Theatre
While we don't assign seats, if you or someone in your group uses a wheelchair, prefers more time to navigate steps or has any other request that would be helped by a reserved seat, just let us know ahead of time.

Note that to access the lobby there are 6 steps with a center railing on the way into the Chopin Theatre from the street level. Once inside the doors there are 4 more stairs to reach the box office and the theatre. There are no steps between the lobby and theatre space. Wheelchair access is available at the rear of the building via the stage door. If you use a wheelchair and need to use the ramp, let us know - we will make arrangements to meet you at that door and get you in safely.  

At the Palmer House
The Palmer House is fully accessible, with an elevator bank located on the south end of the lower lobby. The elevator can transport you between the check-in space and the performance space. Should you need it, we can easily reserve seating in the intimate Parlour to accommodate any needs.