WORK WITH US
AUDIENCE SERVICES ASSOCIATE
The House Theatre of Chicago seeks friendly, energetic Audience Services Associates to join our staff to support our patrons’ theatre-going experience! Audience Services Associates fulfill box office and front-of-house duties on-site at performance venues, as well as at our headquarters.
This position is part-time (5 to 15 hours per week) and reports to the Audience Services Manager. This is primarily a patron-facing role that requires evening and weekend availability (with some weekdays), and works out of our headquarters in North Center and the Chopin Theatre in Wicker Park. Audience Services Associates are responsible for staffing the box office when the Audience Services Manager is off, and mostly work on their own.
Answer questions by phone, email, and in person
Fulfill ticket requests using online ticketing software
Process Memberships and Member ticket reservations
Run the Will Call ticket pick-up at the theatre
Serve as House Manager at the theatre during some performances
Oversee ushers at each performance and ensure their duties are fulfilled
Interact with guests in both face-to-face and over-the-phone capacities
Other duties assigned by Audience Services Manager and Director of Marketing and Audience Development, as required
Previous in-person customer service experience
Strong sense of accountability and ability to work independently
Ability to multitask, think on your feet, and complete daily tasks in a fast-paced environment
Excellent communication skills in person, on the phone, and over email
A passion for the arts, especially for the value of new and original work
Proven ability to navigate Microsoft Office suite and Google web apps
MUST be available to work through the holidays (performances not scheduled on the day of Thanksgiving, Christmas Eve, or Christmas Day)
Other Qualifications (Not Required):
Previous arts administration experience
Previous box office experience
Previous experience with Total Info or other CRM software
Audience Services Associates are hourly staff members, paid at a rate of $13/hr.
Benefits: Flexible scheduling and complimentary tickets to The House mainstage shows.
This position is hourly, to begin training in early October of 2019
To apply, please send a cover letter and resume with two references to Maddie Stengel, Audience Services Manager, at firstname.lastname@example.org with the subject “NAME - Audience Services Associate candidate”. No phone calls, please.
Interested in appearing on stage at The House? Audition notices are posted on the Chicago Plays website and occasionally via our Facebook page, too. You can also submit your headshot and resume electronically to:
Marika Mashburn at email@example.com.
BECOME A HOUSE HOST!
Love the House? Love talking to people? Want a Front of House experience for your resume? All of the above? We'd love your help! We rely on our House Hosts to perform the duties of a house manager (greeting, seating assistance, etc.), as well as to start conversations and bring communities together! Even if you've never seen a House show before but would love the chance to host, we can make that happen. You'll get a T-shirt, and you and a friend will get to watch the show for free! If you're interested, apply by sending us an email at firstname.lastname@example.org. Be sure to include your contact information, any House shows you've seen before, what performances you'd like to host (we ask for a minimum of three for one run), and anything else you'd like us to know!
We are not currently accepting internship applications.
Click here to sign up for updates about future internships at the House!
The House Theatre of Chicago’s internship program is designed to provide a collaborative, entrepreneurial experience for aspiring young theatremakers. The House is looking for undergraduate students, and recent college graduates interested in learning about and participating in the day-to-day functions of a growing professional theater. Our interns work directly with their department directors to advance the initiatives of each department, and collaboratively across departments with other staff and members of their internship class.
Successful candidates will be self-starters and strong communicators who are confident in their interpersonal skills and have a passion for the work of The House and its unique storytelling style. They will also be familiar with Google Apps and Microsoft Office Suite.
All internships are 12-20 hours per week, including additional hours for special events. Internships are unpaid; college credit may be arranged through your institution.
All internships require you to bring your own laptop.
Tickets to House productions
Experience working in an open learning environment for a nonprofit arts organization
And the opportunity to meet and work with established artists, nonprofit professionals and our outstanding board of directors.
Possibility of college credit
We occasionally need help sawing wood and hammering nails in the week before a show. If you want to assist with some carpentry for the arts, contact production manager Jeremy Wilson. email@example.com
Are you excellent at cold-calling? Do you just love licking envelopes? If you’d like to contribute your time during one of The House’s subscription or donation campaigns, or have other skills you can contribute and think we need to know about, please email us at firstname.lastname@example.org!