WORK WITH US
AUDIENCE SERVICES MANAGER
The House is Chicago's premier home for original works of epic story and stagecraft. We consider our audience a primary component in our productions, and bring our design aesthetics and inclusive approach to the audience experience for every show.
The Audience Services Manager is the company’s front-line connection to our audience and is responsible for ensuring the best purchasing and attendance experience for all House patrons. This role is ideal for a candidate who is enthusiastic about interacting with theatre patrons both young and old, new and seasoned, welcoming them, and preparing them to have an amazing experience with an original story alongside friends and strangers. This position will also provide valuable opportunities for those interested in developing additional arts administration skills related to Audience Development, Fundraising, and Fiscal Management.
The Audience Services Manager serves as the primary Box Office staff, manages part-time hourly staff, and manages policy of both sales and fulfillment of all our services and products. Additionally, they support contributed income activities as they relate to individual patrons of the organization.
Through our programming and operations, we strive to achieve inclusive artistic practices that promote inclusive institutional structures. We seek to build a diverse team, and candidates from all ethnicities, racial backgrounds, abilities, sexual orientations, and gender identities are strongly encouraged to apply.
This position reports to the Director of Marketing and Audience Development.
Serves as the Box Office staff person at majority of mainstage performances
Manages hourly part-time box office staff
Serves as the Front of House staff person at The Magic Parlour when mainstage is dark
Sets up all earned income items in Total Info Database
Manages Total Info Database related to tickets, memberships, and swag as well as general patron record management
Sets box office policy for ticket, membership, and product fulfillment
Manages ticket inventory, and issues inventory to third-party resellers
Executes daily Ticket, Membership, and Swag sales and fulfillment
Assembles and coordinates delivery of Magic Parlour playbills
Reports sales to Finance Manager and reconciles income with third-party resellers
Manages weekly patron emails (Attending and Post-attending)
Directs volunteer House Management program
Supports Audience Development and Marketing efforts with database tasks, such as reporting, list pulls and patron record updates
Supports Individual Giving campaigns by executing fulfillment of benefits as related to ticketing
Supports special events as needed, including RSVPs, and on-site staffing
A bachelor’s degree or equivalent work experience
A general understanding and genuine appreciation of performing arts and arts patrons
Excellent written, verbal, and in-person communication skills
Experience in customer service and money handling in a point-of-sale system
Strong ability to work independently and prioritize in both a fast-paced environment and office environment
Strong ability to integrate and collaborate with our other departments towards organizational goals
Experience in managing crowds
Proficiency in Microsoft Office suite
Experience with Total Info database and/or Box Office Management experience is a plus
Interest in growing non-profit arts administration skills as related to Audience Development, Marketing, Fundraising or fiscal management is welcomed
This position works in three locations; The Chopin Theatre, Palmer House Hotel, and our northside offices. The House will soon move into a new custom-built office space at Irving Park and Rockwell! A vehicle is a plus.
This is a full-time, salaried position with regular mid-day, evening and weekend hours. Paid vacation days, and option to purchase employee-paid health coverage.
Candidates will send a cover letter and resume to jobs (at) thehousetheatre.com with the subject “NAME - Audience Services Manager candidate”.
Interested in appearing on stage at The House? Audition notices are posted on the Chicago Plays website and occasionally via our Facebook page, too. You can also submit your headshot and resume electronically to:
Marika Mashburn at email@example.com.
BECOME A HOUSE HOST!
Love the House? Love talking to people? Want a Front of House experience for your resume? All of the above? We'd love your help! We rely on our House Hosts to perform the duties of a house manager (greeting, seating assistance, etc.), as well as to start conversations and bring communities together! Even if you've never seen a House show before but would love the chance to host, we can make that happen. You'll get a T-shirt, and you and a friend will get to watch the show for free! If you're interested, apply by sending us an email at firstname.lastname@example.org. Be sure to include your contact information, any House shows you've seen before, what performances you'd like to host (we ask for a minimum of three for one run), and anything else you'd like us to know!
We are not currently accepting internship applications.
Click here to sign up for updates about future internships at the House!
The House Theatre of Chicago’s internship program is designed to provide a collaborative, entrepreneurial experience for aspiring young theatremakers. The House is looking for undergraduate students, and recent college graduates interested in learning about and participating in the day-to-day functions of a growing professional theater. Our interns work directly with their department directors to advance the initiatives of each department, and collaboratively across departments with other staff and members of their internship class.
Successful candidates will be self-starters and strong communicators who are confident in their interpersonal skills and have a passion for the work of The House and its unique storytelling style. They will also be familiar with Google Apps and Microsoft Office Suite.
All internships are 12-20 hours per week, including additional hours for special events. Internships are unpaid; college credit may be arranged through your institution.
All internships require you to bring your own laptop.
Tickets to House productions
Experience working in an open learning environment for a nonprofit arts organization
And the opportunity to meet and work with established artists, nonprofit professionals and our outstanding board of directors.
Possibility of college credit
We occasionally need help sawing wood and hammering nails in the week before a show. If you want to assist with some carpentry for the arts, contact production manager Jeremy Wilson. email@example.com
Are you excellent at cold-calling? Do you just love licking envelopes? If you’d like to contribute your time during one of The House’s subscription or donation campaigns, or have other skills you can contribute and think we need to know about, please email us at firstname.lastname@example.org!